Refund policy

Returns & Exchanges

You may request a return within 10 days of receiving your order, wherever in the world you are.

To start, sign in to your account on atyrstudio.com, open the order you'd like to return, select the item(s) and submit your request. Our team will review it and email you the return instructions for your country — please wait for that email before sending anything back.

Once your item(s) have been received and inspected, your refund is issued to the original payment method, less the return handling fee of AED 15 and any shipping costs.

Exchanges are available for orders delivered within the UAE only. See the Exchanges section below.

Return Conditions

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, unaltered, and in their original condition.
  • All original tags must be intact and attached.
  • Items must show no signs of wear, use, or damage.
  • Items must be returned in their original protective packaging.

Returns that do not meet these conditions will not be accepted and may be sent back to the customer.

The following items are final sale and cannot be returned or exchanged:

  • Gift cards
  • Sale items
  • Accessories
  • Swimwear

How to Return

  1. Request your return from your account at atyrstudio.com within 10 days of delivery. Requests made after this window cannot be accepted.
  2. Wait for our approval email. It contains the instructions that apply to your country — UAE orders are collected by our courier, and orders outside the UAE are shipped back to our warehouse by the customer.
  3. Pack your items following the guidance in the next section.
  4. Hand over or ship your parcel as instructed, always using a tracked service.
  5. Once your parcel reaches us, please allow up to 5 business days for inspection and processing. We'll email you as soon as your refund is on its way.

How to Pack Your Return

Please handle and pack your items with care so they arrive back in the same condition in which they were received. Returns that arrive damaged or heavily creased may not be accepted.

  • Leave all tags attached and intact — do not remove or reattach them.
  • Place each item back inside its original protective packaging.
  • Fold items neatly and securely, rather than loosely placing them inside the box or mailer.
  • Reuse the original box or mailer where possible, or use a sturdy alternative, and seal it properly.
  • Keep your tracking number and proof of postage until your refund has been issued.

Once you've handed over or shipped your parcel, email your tracking number to hello@atyrstudio.com with your order number and the word “Return” in the subject line.

Exchanges

Within the UAE. To exchange an item, request a return from your account as usual, then email hello@atyrstudio.com with:

  • Your order number
  • The item you are sending back
  • The size or item you would like instead

Exchanges within the UAE are free — there is no shipping charge and the AED 15 return handling fee does not apply. Exchanges are subject to availability; if your requested item is unavailable we'll issue a refund instead.

Outside the UAE. We are not able to offer exchanges on international orders. Please return your item for a refund and place a new order for the size or item you would like.

Return Shipping & Fees

  • Customers are responsible for all return shipping costs, customs duties, and any applicable fees.
  • A return handling fee of AED 15 per return is deducted from the final refund. This covers inspection, handling, and repacking.
  • Exchanges within the UAE are free — no shipping charge and no return handling fee.
  • The return handling fee does not apply to approved faulty, damaged, or incorrect items.
  • Original shipping costs are not refunded.
  • Cash on Delivery (COD) returns are not accepted.
  • We strongly recommend using a tracked courier service for all returns. ATYR STUDIO is not responsible for lost, delayed, or stolen return shipments.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 3 days of receiving your order at hello@atyrstudio.com.

Please include your order number and clear photos of the issue.

If approved, we will:

  • Replace the item at no cost.
  • Cover return shipping where applicable.
  • Waive the AED 15 return handling fee.