Refund policy

Returns & Exchanges

You may request a return or exchange within 10 days of receiving your order. 

To start a return, sign in to your account on atyrstudio.com and open the order you'd like to return. Select the item(s) and submit your return request directly from there. Once submitted, our team will review it and reply by email with your return instructions.

Once your item(s) have been received and inspected, your refund will be issued to the original payment method, or your requested exchange will be processed.

Return Conditions

To be eligible for a return or exchange:

  • Items must be unworn, unwashed, unaltered, and in original condition
  • All original tags and packaging must be intact and attached
  • Items must show no signs of wear, use, or damage

Returns that do not meet these conditions will not be accepted and will be sent back to the customer.

Return Shipping

  • Customers are responsible for all return shipping costs, customs duties, and any applicable fees
  • Cash on Delivery (COD) returns are not accepted
  • ATYR STUDIO is not responsible for lost, delayed, or stolen return shipments
  • We strongly recommend using a tracked courier service for all returns

Return Timeline

  • Return requests must be made within 10 days of delivery
  • Returns shipped after this timeframe will not be accepted

Return Process 

  1. Request a return by signing in to your account at atyrstudio.com within 10 days of receiving your order.
  2. Once reviewed, our team will email you with return instructions.
  3. After your item has been received and inspected, your refund will be issued to the original payment method, or your requested exchange will be processed.
  4. Please allow up to 5 business days from the date your return arrives at our warehouse.

Non-Returnable Items

The following items are final sale and not eligible for return or exchange:

  • Gift cards
  • Sale items
  • Accessories
  • Swimwear

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 3 days of receiving your order at: hello@atyrstudio.com

Include your Order Number and clear photos of the issue.

If approved, we will:

  • Replace the item at no cost
  • Cover return shipping where applicable